Last Modified: April 8, 2024
This privacy policy (“Policy”) governs the data processing practices of ImmiVision LLC.
(“Company”, “we”, “us”, or
“our”) when you (“you” or “your”) use or access our Case Tracker for USCIS mobile
application (”App”) or website. This Policy
constitutes an integral part of our Terms of Use (“Terms”), and
governs the data collection, process, and transfer while
installing and using the App, definitions used herein but not defined herein shall have the meaning ascribed
to them in
our Terms.
This Policy explains what data we may collect from you, how such data may be used or shared with others, how
we
safeguard it and how you may exercise your rights related to your Personal Data (as defined below), among
others, and
where applicable, as required according to the EU General Data Protection Regulation (“GDPR”),the
Brazilian General Data
Protection Law (as amended by Law No. 13,853/2019) ("LGPD"), the California Consumer Privacy Act
(“CCPA”) and other US
states as further detailed below.
If there is a data breach, we will notify all affected users and provide instructions for further actions you
may take, if any.
If you have any questions regarding this Policy or our data practices, you are welcome to contact us at:
privacy@immivision.com
1. POLICY AMENDMENTS
We reserve the right to amend this Policy from time to time, at our sole discretion. The most recent version
of the
Policy will always be available on the App. The updated date of the Policy will be reflected in the “Last
Modified”
heading. We will provide notice if these changes are material and, if required under applicable laws, we will
obtain
your consent prior to enforcing such revisions and modifications. Otherwise, any amendments to the Policy will
become
effective within 30 days. We recommend you review this Policy periodically.
2. CONTACT INFORMATION AND DATA CONTROLLER
INFORMATION
ImmiVision LLC. is incorporated under the laws of the State of Delaware and is the Data Controller of (as such
term is
defined under the EU General Data Protection Regulations “GDPR” or equivalent privacy legislation).
For any question, inquiry, or concern related to this Policy or the processing of your Personal Data, you may
contact
our privacy team as follows:
ImmiVision, LLC
By Mail: 8 The Grn STE A, Dover, Delaware, 19901
By Email: privacy@immivision.com
3. WHAT INFORMATION DO WE COLLECT AND HOW DO WE USE
IT
Non-Personal Data
We may collect aggregated, non-personal non-identifiable information which may be collected directly or
indirectly
through your use of the App (“Non-Personal Data“). Non-Personal Data that includes technical
information transmitted
from your device, such as browser version, type of operating system, mobile network information, internet
service
provider, mobile carrier, device settings, language preference, etc.
Personal Data
We may also collect individually identifiable information, namely information that identifies an individual or
may with
reasonable effort be used to identify an individual (“Personal Data”). For the purpose of this Policy,
Personal Data
shall also include “Personal Information” as defined under applicable data protection laws.
For the avoidance of doubt, any Non-Personal Data connected or linked to any Personal Data shall be deemed as
Personal
Data if such connection or linkage exists.
We do not knowingly collect or process any Personal Data constituting or revealing racial or
ethnic origin, political
opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, data
concerning a
person's health, or data concerning a person's sex life or sexual orientation (“Special Categories of
Personal Data” or
“Sensitive Data”). Please do note however, some jurisdictions consider GEO location data (i.e., GPS
data) to be
“Sensitive Data” and thus, as detailed below, it will be treated as such.
The following table describes the Personal Data we may process while installing, downloading and using the
App:
DATA SETS | PURPOSE AND OPERATIONS | LAWFUL BASIS UNDER THE GDPR |
---|---|---|
Online Identifiers and Device ID: When you install, access and use our Apps, we collect certain identifiers such as your Internet Protocol (“IP”) address, device ID, Google advertising ID (GAID), etc. (collectively “Online Identifiers”). | We process such Online Identifiers for the following purposes:
(1) Providing the services, enabling the operation of the App; (2) Security and fraud prevention purposes (i.e., to prevent or to be able to address any errors or technical issues in the App); and (3) Telemetry data, as detailed below, as well as for analytics, marketing, and measurements and providing you with personalized ads. |
Where we process such Online Identifiers for operational, functional, and security purposes, we process
your data based
on our legitimate interest. Where we use the Online Identifiers for marketing, personalized ads, and tracking it will be based on your consent provided through the Apps' organic permissions. You may withdraw consent at any time through the App settings or the device setting (i.e., opt-out from advertising ID or tracking). |
Telemetry and Usage Data: We further collect information related to your use and interaction with the App, such as access time, date logs, activity logs, the features and content you interact with, and your interaction with ads, etc. | We process such data for the purpose of: (1) Operating and improving the services, as well as securing and correcting any error in our Apps. (2) Internal analytics for future improvement of the App. (3) We may also use data related to the ads you interact with to help advertisers understand the performance of their ad campaigns and provide them with applicable reports. |
We process your data subject to our contractual obligations with you, to enable the installation,
operation, and
function of our Apps, and to improve our App and your UX. Other purposes, such as operational and security, are based on our legitimate interests. Where we collect such data for analytic and advertising purposes, we process the data based on your consent provided through the onboarding permissions. |
Case Tracking Data: When you use our App and search for a USCIS Case or NVC Case, we may receive from governmental public sources information associated with your application such as your USCIS/NVC unique receipt number, the status of your application, and other identifiable information such as your name, gender, date of birth, national origin, citizenship, passport number, etc. | We process such data for the purpose of providing the services. | We process your data subject to our contractual obligations with you, to enable you to track your application and enable the functionality of our Apps. |
Contact Information: If you voluntarily contact us for support or other inquiries, you may be required to provide us with certain contact information such as your full name, email address, and any additional information you choose to provide us. | We process such data to provide you with the support you requested or to respond to your
inquiry. The correspondence with you may be processed and stored by us to improve our customer service. Further, we retain such correspondence in the event we reasonably believe it is required to protect our legitimate interests, for example, in the event of any possible future disputes or legal claims, or to provide you with any further assistance (if applicable). |
We process such data based on our legitimate interests. In the event you contact us for customer support, we will process such data to provide you with the support as part of our contractual obligations to you. |
Transaction Data: When you decide to make a purchase on our App, the payments are in-app
payments and shall be subject
to the app store terms and privacy: Google Terms of Service Google Privacy Policy App Store Terms of Use App Store Privacy Policy We do not keep any payment data, however, we process commercial transaction data such as records of purchases and email address. |
We will use third-party in app payment processors, any transactions that are processed by this third-party will be governed by their policies. | We process such data to perform our contract with you, and to enable you to use certain features of our services. |
Cookie & SDK | Purpose | Privacy Policy |
---|---|---|
Google Analytics | Analytical & Measurement | www.google.com/policies/privacy/partners https://policies.google.com/technologies/managing?hl=en https://tools.google.com/dlpage/gaoptout For additional information regarding our use of Google products, click HERE. |
Rudderstack | Analytical & Measurement | https://www.rudderstack.com/privacy-policy/ |
Google AdMob | Advertising | https://policies.google.com/privacy?fg=1 |
IronSource | Advertising | https://www.is.com/privacy-policy/ |
CATEGORY OF RECIPIENT | DATA THAT WILL BE SHARED | PURPOSE OF SHARING |
---|---|---|
Within the Company group | All types of Personal Data | We may share information about you with other members within the Company group as part of internal engagements and the related entities (applications, extensions, website, etc.) where we believe, for example, your inquiry applies to such entity or where required to meet our legal and regulatory obligations around the group or to offer relevant services and products that may interest you. |
Advertisers | Advertising ID | We provide such information to our advertisers, so they will be able to display ads or content that best suit such user, as part of our services. |
Service providers | All types of Personal Data | We employ other companies and individuals to perform functions on our behalf. Examples include sending communications, processing payments, analyzing data, identifying errors and crashes, conducting customer relationship management, etc. These third-party service providers have access to Personal Data needed to perform their functions, but they are prohibited from using your Personal Data for any purposes other than providing us with requested services. |
Compelled disclosure | Subject to your request | We may share Personal Data in the event you request us to do so. In such event, the provisions of your Personal Data will be subject to such third parties' policies and practices only. |
Enforcement of our rights and security detections. | All types of Personal Data | We may disclose Personal Data to enforce our policies and agreements, as well as defend our rights, including the investigation of potential violations thereof, alleged illegal activity or any other activity that may expose us, you, or other users to legal liability, and solely to the extent required. In addition, we may disclose Personal Data to detect, prevent, or otherwise address fraud, security, or technical issues, solely to the extent required. |
Any acquirer of our business | All types of Personal Data | We may share Personal Data, in the event of a corporate transaction (e.g., sale of a substantial part of our business, merger, consolidation, or asset sale). In the event of the above, our affiliated companies or acquiring companies will assume the rights and obligations as described in this Policy. |
Right to Access/ Right to Know | You have the right to confirm whether and know the Personal Data we collected on you | You can exercise your right by reviewing this Privacy Policy, in case you would like to receive the Personal Data please fill in this form to receive a copy of your data: here |
Right to Correction | You have the right to correct inaccuracies in your Personal Data, taking into account the nature of the Personal Data and the purposes of the processing of your Personal Data. | You can exercise this right directly through your account or by filling in this form: here |
Right to Deletion | You have the right to delete the Personal Data, this right is not absolute and in certain circumstances
we may deny such
request. We may deny your deletion request, in full or in part, if retaining the information is necessary
for us or our
service provider(s) for any of the following reasons: (1) Complete the transaction for which we
collected the Personal
Data, provide a good or service that you requested, take actions reasonably anticipated within the context
of our
ongoing business relationship with you, fulfill the terms of a written warranty or product recall
conducted in
accordance with federal law, or otherwise perform our contract with you; (2) Detect security
incidents, protect against
malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities;
(3) Debug
products to identify and repair errors that impair existing intended functionality; (4) Exercise
free speech, ensure the
right of another consumer to exercise their free speech rights, or exercise another right provided for by
law; (5)
Comply with the law or legal obligation; (6) Engage in public or peer-reviewed scientific,
historical, or statistical
research in the public interest that adheres to all other applicable ethics and privacy laws, when the
information's
deletion may likely render impossible or seriously impair the research's achievement, if you previously
provided
informed consent; (7) Enable solely internal uses that are reasonably aligned with consumer
expectations based on your
relationship with us; (8) Make other internal and lawful uses of that information that are
compatible with the context
in which you provided it.
We will delete or de-identify personal information not subject to one of these exceptions from our records within 90 days of the request and will direct our processors to take similar action. |
If you would like to delete your Personal Data please fill in this form: here
You do not need to create an account with us to submit a request to know or delete. |
Right to Portability | You have the right to obtain the personal data in a portable, and to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance. | If you would like to receive the Personal Data please fill in this form to receive a copy of your data: here we will select a format to provide your Personal Data that is readily usable and should allow you to transmit the information from one entity to another entity without hindrance. |
Right to opt out from selling Personal Data | You have the right to opt out of the sale of your Personal Data for the purposes of targeted
advertising, sale to a
third party for monetary gain, or for profiling in furtherance of decisions that produce legal or
similarly significant
effects concerning you or any other consumer.
You may authorize another person acting on your behalf to opt out, including by broad technical tools, such as DAA, NAI, etc. |
We do not sell your personal information, so we do not offer an opt out. We may “share” personal information with third parties for personalized advertising purposes. You may indicate your choice to opt-out of the sharing of your personal data with third parties for personalized advertising on third party sites as detailed in Section 5. |
Right to Appeal | If we decline to take action on your request, we shall so inform you without undue delay, within 45 days
of receipt of
your request. The notification will include a justification for declining to take action and
instructions on how you may appeal.
If we deny the appeal, you may contact the Colorado Attorney General using this link: https://coag.gov/office-sections/consumer-protection/ or (720) 508-6000. |
Not more than 60 days after receipt of an appeal we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reason for the decisions. |
Duty not to violet the existing laws against discrimination or non-discrimination | Such discrimination may include denying a good or service, providing a different level or quality of service, or charging different prices. | We do not discriminate our users. |